Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Policies
- Orders under 50,00 €: Standard shipping rates between 7.90 € and 14.95 € apply.
- Orders over 50,00 €: Free shipping.
- Orders under 100,00 €: Shipping fee of 19.95 €.
- Orders over 100,00 €: Free shipping.
- You have 10 days to collect your order from the pick-up point.
- If not collected within 10 days: A 7,90 € fee will be charged for return or reshipment.
- This fee may be waived if you provide a valid reason for not picking it within that time.
- If the pickup location for your order is too far from your home, specifically 5 kilometers or more, you are eligible for a full refund, including shipping costs.
- Inaccurate Address: If an order is undeliverable due to incorrect information provided by the customer, a 9.90 € fee will be charged for reshipment.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7-10 days of receiving your shipping confirmation email, please contact us at contact@lovaskin.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@lovaskin.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@lovaskin.com.